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Refund & Returns

Smartmys 7-Day Return Policy

Customers may request a return, replacement, or refund within 7 days of receiving the product under these conditions:

  1. Incorrect Item Received: The item delivered differs from the order.
  2. Damage: The item arrives damaged.
  3. Defect: The item does not function as per manufacturer specifications.

How to Initiate a Return

  1. Visit the Smartmys website and retrieve proof of purchase.
  2. Email dicksonwongchiyanggg@gmail.com with your Return Authorization (RA) request, including the serial number, order number, or invoice.

Eligibility for Refunds or Replacements

To qualify for a refund or replacement:

  • The product must be unopened, in original packaging, and include all accessories.
  • The returned product’s serial number must match the one sold.
  • The product must be in good physical condition.
  • For multiple-item purchases, all items must be returned together.

Resolution Process

Upon approval:

  • You may opt for a replacement or a refund (original purchase price + applicable taxes).
  • Refunds are processed within 15 working days.
  • Delivery costs for replacements are borne by the customer.

Shipping & Delivery Policy

Delivery for Online Orders

  • Charges are based on package weight and dimensions. Orders are delivered within 5 working days via GDExpress.

Same-Day Shipping

  • Available from 11 AM to 6 PM. Customers may use GDExpress or their own courier for immediate deliveries. Prior arrangement is required.

Self-Collection

  • Free self-collection is available at our outlets. Contact us in advance for stock confirmation.

Returns & Exchanges

Conditions:

  • Products must be in original, unopened packaging and returned within 7 days of purchase or delivery.
  • All promotional items included in the purchase must be returned.
  • Returns with signs of tampering, missing parts, or damaged packaging will not be accepted.

Shipping for returns must be sent to:
Sentrio Pandan L1-01 Jalan 3/76C Desa Pandan, 55100, Kuala Lumpur

Accepted Returns: Credit notes will be issued for the product value, including any discounts.
Rejected Returns: Products will be returned to customers in Malaysia free of charge.

Order & Product Issues

For missing, damaged, or incorrect items, contact us immediately for resolution. Products are covered under brand warranties for manufacturing defects.

Refund Policy

Refunds are issued only under special circumstances at the discretion of ZY Mobile Gadget Sdn Bhd.

For inquiries or assistance, email us at zymobilesdnbhd@gmail.com